Fall 2008 we introduced a revised client satisfaction survey that is attached to each of our appraisal reports. The survey contains seven brief questions and it can be completed in just a few minutes, using either the hyperlink included just after the Letter of Transmittal or the hard copy found in the Addenda of the report

This manner of feedback is crucial to our efforts to provide top-quality service to you, and is an integral component of our quality monitoring effort. We would sincerely appreciate it if you and your staff would take a few minutes to provide feedback (good or bad) using this survey. Each response is reviewed by members of our National Quality Control Committee, who analyze the information to help ensure continuous improvement of our products and services.

As part of our research, it was noted that clients occasionally are unsure who should be contacted when problems or questions arise, or when the client is uncomfortable addressing an issue with the normal Cushman & Wakefield contact. To address this situation, a central contact person was identified who is charged with ensuring prompt, consistent responses to any client questions or problems that arise.

The individual responsible for this service is Scott Schafer, whose direct contact information is:

Scott Schafer, MAI, MRICS
Managing Director, National Quality Control
Cushman & Wakefield, Inc.
1900 Rand Building
Buffalo, New York 14203

Phone: 716-852-7500, Ext. 121
Cell: 716-352-7496
Fax: 716-852-0890
Email: scott.schafer@cushwake.com